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Criminal investigation

Submits your criminal investigation service request to Dubai Police on your behalf.

Start this request processing: 5 days

How it works

  1. 1

    Documents

    You

  2. 2

    Reviewed by MARIO E.G.S.H AI

    MARIO E.G.S.H AI

  3. 3

    Submitted to the authority

    Runner at Authority

  4. 4

    Completed by the authority

    Authority

Documents required

  • Emirates ID number (valid or expired)

    in some casescopyOnly if: Applicants with an Emirates ID; without one, fingerprints must be taken in person

  • Personal photo

    in some casescopyOnly if: Applicants outside the UAE

  • Passport copy

    in some casescopyOnly if: Applicants outside the UAE

  • Copy of previous residence visa

    in some casescopyOnly if: Applicants outside the UAE

  • Ten-print fingerprint card certified by the UAE embassy

    in some casesoriginalOnly if: Applicant abroad without a ten-print fingerprint record

Conditions, time and validity

  • The applicant must not be wanted or have a criminal record that prevents issuing the certificate.
  • Applying from abroad requires having entered the UAE before.
  • No Emirates ID: fingerprints in person at Al Qusais, Ports, Al Rashidiya or Jebel Ali police stations during working hours.
Processing time
Dubai Police: 5 working days.
Validity of the result
3 months from issue.
Where it is applied for
Dubai Police app and website, DubaiNow, call centre 901, smart police stations (24/7), police stations (7:30-22:00).

Steps at the authority

  1. Apply on the Dubai Police app/website, DubaiNow, or at a (smart) police station.
  2. Fingerprints in person if there is no Emirates ID.
  3. Pay; certificate issued electronically.

Tips that save you a trip

  • The certificate is valid 3 months: apply close to when you need it.
  • If it will be used abroad, it usually also needs UAE MOFA attestation (personal document, AED 150).

Common reasons for rejection or delay

  • Open case, travel ban or criminal record.
  • No fingerprints on record (no Emirates ID, abroad without embassy-certified fingerprint card).
  • Applicant abroad never entered the UAE.

Questions and answers

I left the UAE years ago. Can I still get one?

Yes, if you entered the UAE before. Send a photo, passport copy and previous visa copy; without fingerprints on record, a ten-print card certified by the UAE embassy is needed. Fee AED 300 + AED 20.

Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.

Legal basis

Dubai Police service rules

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