Complaints
Last updated 2026-10-29
If something went wrong, tell us. Every complaint is read by a manager, not only by the assistant, and gets a reference number.
How to complain
- WhatsApp +971 50 841 0555, call +971 50 841 0555, or email mariogroupdxb@gmail.com, or visit us at Al Barsha Mall, First Floor, Dubai, United Arab Emirates during our opening hours. Give your case reference (for example MEG-2026-00012) if you have one.
- A complaint costs nothing and never affects how your open requests are handled.
What happens next
- We confirm receipt within one working day and give you a complaint number. A manager answers with a decision within five working days; if we need longer, we tell you why and when.
- If the complaint is justified, we put it right: a correction, a new submission at no new service fee, or a refund as the refunds page says.
If you are not satisfied
- Consumer rights in Dubai: the Department of Economy and Tourism, Consumer Rights service, consumerrights.ae, 600 54 5555 (the DET Consumer Rights app also takes complaints).
- At federal level: the Ministry of Economy consumer protection service, 800 1222.
- About your personal data: the UAE Data Office, the data protection authority of the UAE.
- About a government decision: the authority that handled your application (for example GDRFA, ICP, DLD or MOHRE) through its own customer-happiness channels; we help you contact it.