MARIO E.G.S.H
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Privacy policy

Last updated 2026-10-29

MARIO E.G.S.H (MARIO EGSH DOCUMENTS CLEARING SERVICES, trade licence no. 1581884) is a private government-services centre in Dubai and the controller of the personal data you give us. We handle your data only to provide the services you ask for, under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). This page says what we keep, why, with whom we share it, and your rights.

What we collect

  • Your name, mobile number, email, preferred language and the way you prefer to be contacted.
  • Documents you upload or send on WhatsApp (passport, Emirates ID, visa, photos, contracts, certificates) and the details read from them, including the details of family members you add.
  • Your requests, messages with our team and our assistant, invoices, payments and bookings.
  • Technical records needed to run the site safely: sign-in times and the address your device connects from. We use no advertising or tracking cookies; only a sign-in cookie and settings kept in your browser for the visit.

Why we use it and on what basis

  • To prepare, submit and follow your applications with the authorities, keep you informed, issue tax invoices and keep the accounting records the law requires.
  • Processing rests on the service contract between you and us, on our legal duties (tax and accounting records, anti-fraud checks) and, for the AI processing and transfers described below, on your express consent, which you give on the sign-in page and may withdraw at any time.
  • We never sell your data and never use it for advertising.

Who receives your data

  • Only the government authority or service provider your request needs (for example GDRFA, ICP, DLD, MOHRE, DET, a typing or medical centre), and only the documents that request needs.
  • Our assistant MARIO E.G.S.H AI uses AI models of Anthropic (Claude) and, when chosen, OpenAI, besides our own engine. Before a message leaves, names, phone numbers, emails, ID, passport, card and bank numbers are replaced by placeholders; the providers receive the text only to answer your request, do not use it to train their models and delete it within 30 days (kept only for their security checks). Document images are sent only to check the document you uploaded.
  • These providers may process data outside the UAE (for example in the United States). We rely on your express consent for this transfer, on our contracts with the providers and on the placeholders described above. Every request sent to an AI provider is logged without its content.
  • Suggestions of the assistant about your case are checked by our team before anything important is decided, and the price of every order is confirmed by a consultant before you pay.

How long we keep it

  • Documents in your vault are deleted 24 months after your last case is closed, unless you ask us earlier or an open case or a legal record still needs them.
  • Invoices, payments and case records are kept for five years as the UAE tax law requires (longer where another law requires it).
  • Messages and sign-in records are deleted within the same periods.

Your rights

  • You may ask at any time what personal data we hold about you and receive a copy, ask us to correct it, delete it, restrict or stop its processing, or object to it; you may also withdraw your consent to AI processing on your portal page, after which our team answers and checks everything by hand (withdrawing does not affect processing done before).
  • Write to us at +971 50 841 0555, WhatsApp +971 50 841 0555, or email mariogroupdxb@gmail.com or visit Al Barsha Mall, First Floor, Dubai, United Arab Emirates. We answer within ten working days and tell you if a legal duty prevents a deletion (for example a tax record).
  • If you are not satisfied with our answer, you may complain to the UAE Data Office (the data protection authority) or to the Dubai consumer protection service named on our complaints page.

Security and data breaches

  • Access is by one-time code sent to your email or WhatsApp; documents, invoices and backups are stored encrypted; staff see only what their role needs; every action of the AI and the team is logged; the team's panel opens only from the office network.
  • If a breach of your data ever puts your privacy or rights at risk, we inform the UAE Data Office and you without undue delay, with what happened and what we did about it.
  • Keep your one-time codes to yourself; we never ask for them by phone.

Changes

  • When this policy changes we show the new date at the top; the version you accepted is recorded with your account.