Terms of service
Last updated 2026-10-29
MARIO E.G.S.H (MARIO EGSH DOCUMENTS CLEARING SERVICES, trade licence no. 1581884, ) is a licensed private centre in Dubai that prepares and follows up government transactions on your behalf. It is not a government body. By creating an account or ordering a service you accept these terms.
What we do
- We check your documents, prepare your application, submit it to the authority and follow up until the result. We also answer your questions through our team and our assistant MARIO E.G.S.H AI.
- Decisions (approval, rejection, timing) belong to the authority. We cannot guarantee an outcome or a date; the times we show are the authority's usual times.
- The assistant can make mistakes. Its answers are information, not a decision; a consultant confirms every order and its price before you pay, and anything important is checked by a person.
Prices and fees
- Each request shows the government fees, any third-party fee, our service fee and VAT (5 %, on our service fee) before you confirm. The same total applies whatever the payment method; we add no surcharge.
- Government fees are collected on the authority's behalf and passed on at cost; they change from time to time. Your case keeps the price shown when you opened it unless the authority changes its fee before submission, in which case we tell you first and you may cancel.
- Every order waits for a consultant to confirm the price before payment opens.
Your part
- Give true, complete and valid documents and information, and answer our questions on time. Delays or rejections caused by missing, false or incorrect information are not our responsibility, and the fees paid to an authority for such an application cannot be recovered by us.
- Use the website only for your own transactions or those of people who authorised you. Unauthorised access, false identities, altered documents or misuse of the assistant are prohibited and punishable under the UAE cybercrime law; we report such attempts.
- Keep your one-time sign-in codes private.
Payments and invoices
- We accept cash at our office and bank transfer; any other method is offered only when it is shown on your case page. Every payment receives a tax invoice in Arabic and English with a verification code; invoices are not altered after issue, and corrections are made by credit note.
- Our bank details are shown on your invoice and in your portal only; we never ask you to pay to a personal account.
Liability
- We are liable for the proper performance of our service. Our liability for a request is limited to the service fee you paid for it, except where the law does not allow a limit (for example our gross negligence or fraud).
- We are not liable for decisions of the authorities, for delays caused by them, or for documents you gave us that were false or incomplete.
Your account and ending the service
- You may close your account at any time; records the law requires us to keep are kept as the privacy policy says.
- We may refuse or end a service when documents are false, when the request is unlawful, or when you abuse our staff or systems. Fees for work not done are refunded as the refunds page says.
Law and disputes
- These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and the courts of Dubai have jurisdiction. Consumer rights given by UAE law are not reduced by these terms.
- The Arabic text of these terms prevails if the versions differ.