Update contact information
Updates the contact details on your Emirates ID record with ICP on your behalf.
How it works
- 1
Documents
You
- 2
Reviewed by MARIO E.G.S.H AI
MARIO E.G.S.H AI
- 3
Typed & submitted to ICP
Runner at ICP
- 4
Biometrics (if required)
You
- 5
Card issued
ICP
Documents required
Emirates ID number of the person
copyAccess to the person's (or head of family's) UAE PASS account
copyOnly if: The update is done through the customer's own account
Conditions, time and validity
- ICP: the data is updated through the customer's personal account; the service is not available at public service centres except for visitors holding a visa.
- For family members, the update is made from the sponsor's or head of family's account.
- At least one of mobile number, address or email must change.
- Processing time
- ICP: the data is updated in the systems automatically after payment.
- Validity of the result
- Until you change the details again.
- Where it is applied for
- ICP smart services website and app only (with UAE PASS).
Steps at the authority
- Sign in to ICP smart services (website/app) with UAE PASS, or the centre helps the client do it.
- Enter the new mobile, email or address and pay any fee.
- ICP updates the record automatically.
Tips that save you a trip
- You can usually do this yourself in a few minutes in the ICP app with UAE PASS.
- Update within 30 days of the change to avoid the daily fine.
Common reasons for rejection or delay
- No UAE PASS access for the person or the head of family.
Questions and answers
My old number is lost; how do I get ICP messages?
Update the mobile number through your account (or the head of family's); staff help if UAE PASS is not set up.
Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.
Legal basis
Federal Law No. 9 of 2006 on the Population Register and Identity Card System (as amended), cited by ICP on its ID card holders' duties page.
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