New online user request
Requests a new online user account with GDRFA Dubai (Amer) so transactions can be submitted electronically.
How it works
- 1
Documents
You
- 2
Reviewed by MARIO E.G.S.H AI
MARIO E.G.S.H AI
- 3
Submitted at GDRFA
Runner at GDRFA
- 4
Medical & biometrics
You
- 5
Visa issued
GDRFA
Documents required
Valid trade licence and GDRFA establishment card
copyLetter from the company authorising the user (PRO)
originalEmirates ID and passport of the user
copyCertificate of criminal investigation (good conduct) of the representative
in some casescopyOnly if: If a representative (PRO) card is also issued
Conditions, time and validity
- The company must have a valid GDRFA establishment card.
- A representative (PRO) must be resident on the company's own sponsorship (GDRFA representative card rule).
- Processing time
- Not published; staff confirm.
- Validity of the result
- Not published; staff confirm.
- Where it is applied for
- GDRFA Dubai smart services (website/app, with UAE PASS or username) or any Amer centre.
Steps at the authority
- The centre checks the documents and types the application in the GDRFA smart system or at an Amer centre.
- The fees are paid when the application is submitted.
- GDRFA reviews the application; missing documents must be added within 30 days or the request is cancelled.
Tips that save you a trip
- With an online user the company can follow and submit many GDRFA transactions without visiting Amer.
Common reasons for rejection or delay
- Establishment card expired.
Questions and answers
Why is this service so expensive?
The government part is taken from the centre's price list; staff explain what it includes before you pay.
Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.
Legal basis
Federal Decree-Law No. 29 of 2021 on the Entry and Residence of Foreigners; Cabinet Resolution No. 65 of 2022 (executive regulations)
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