DEWA service

How it works

Valid Ejari number (tenants) or tenancy contract (free-zone tenants)
in some casescopyOnly if: For tenants.
Title deed or sale and purchase agreement (owners)
in some casescopyOnly if: For owners moving in.
Passport copy / Emirates ID number
copy
Trade licence (commercial or industrial customers not registered with DET)
in some casescopyOnly if: Only for commercial or industrial premises.

Supply is connected within 15 working hours after the security deposit and activation fees are paid.

Processing time: Within 15 working hours of payment.
Validity of the result: Active until you move out (move-out request).
Where it is applied for: DEWA website and smart app, Dubai Now app; automatic after Ejari for tenants.

Client sends Ejari or title deed and ID.
Centre applies on DEWA's website/app (or follows the automatic Ejari link) and arranges payment of deposit and fees.
DEWA connects the supply.

Tips that save you a trip

Common reasons for rejection or delay

Ejari not registered or details do not match, so DEWA does not receive the data.

Do tenants need to apply to DEWA separately?

Usually not: after Ejari, DEWA emails the account number and deposit payment link.

Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.

Official sources

Legal basis

DEWA service conditions for activation of electricity and water (move-in), linked to Ejari registration under Dubai Law No. 26 of 2007.

Updates your registered data in the Dubai Land Department's records, at the centre or online.

Obtains a to-whom-it-may-concern letter about your property from the Dubai Land Department.

Obtains an official certificate of your property's registered details from the Dubai Land Department.

Obtains the land map (affection plan) showing your plot details from the Dubai Land Department.