Customer service request
Submits a customer service request to MOHRE via Tasheel on behalf of your establishment.
How it works
- 1
Documents
You
- 2
Reviewed by MARIO E.G.S.H AI
MARIO E.G.S.H AI
- 3
Submitted at Tasheel
Runner at MOHRE
- 4
Permit issued
MOHRE
Documents required
Documents supporting the request, according to its type
in some casescopyOnly if: If relevantEmirates ID of the person concerned
copy
Conditions, time and validity
- Comments are considered only if submitted by the person concerned.
- A grievance against a MOHRE decision must be filed within 30 working days of being notified.
- Processing time
- Complaints/comments: 5 working days; grievances: 15 working days.
- Validity of the result
- MOHRE's response and reference number.
- Where it is applied for
- Service centres and MOHRE website; call centre 600590000 for follow-up.
Steps at the authority
- Write the request clearly and attach supporting documents.
- Submit through a service centre or MOHRE's website.
- MOHRE reviews, replies and closes; follow-up by reference number (SMS/email updates).
Tips that save you a trip
- Keep the reference number; MOHRE uses it for all follow-up.
Common reasons for rejection or delay
- Submitted by someone who is not the person concerned.
- Grievance filed after the deadline.
Questions and answers
What is the difference between a complaint and a grievance?
A complaint or comment is about service quality; a grievance appeals a MOHRE decision (within 30 working days, answered in 15 working days).
Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.
Legal basis
Federal Decree-Law No. 33 of 2021 on the Regulation of Labour Relations and its Executive Regulations (Cabinet Resolution No. 1 of 2022); Cabinet Resolution No. 21 of 2020 on MOHRE service fees and administrative fines
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