Cancel transaction

How it works

Copy of the current DET trade licence (or the licence number)
copy
Transaction or application number to cancel, and the payment receipt if paid
copy
Authorisation letter from the licence owner/manager, if someone else applies
in some casesoriginalOnly if: Applicant is not a licence member

Usually only transactions not yet completed can be cancelled; a completed licence change needs a new amendment instead.

Processing time: Usually the same day at a service centre or online (no official time published).
Validity of the result: Not applicable.
Where it is applied for: DET service centres or the Invest in Dubai portal.

Identify the open transaction number and the reason for cancelling.
Submit the request with the licence number on the portal or at a DET service centre.
DET cancels the transaction; any refund follows DET's refund procedure.

Tips that save you a trip

Tell us before paying a voucher if you are unsure: cancelling before payment is simpler than asking for a refund.

Common reasons for rejection or delay

Requested by someone who is not a licence member and has no authorisation letter.
The transaction is already completed.

Will I get my money back?

It depends on whether the fee was paid and the stage of the transaction; staff will check DET's refund rules for your case.

Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.

Official sources

Legal basis

Dubai Executive Council Resolution No. 13 of 2011 (fees and fines of the Department of Economic Development, now DET)

Renew a Dubai mainland licence through Invest in Dubai, including Ejari and approvals check.

Moves your licensed business to a new location and updates the licence with Dubai Economy and Tourism (DET).

Reserves a new trade name or renews an existing reservation with Dubai Economy and Tourism (DET).

Obtains or renews the initial approval for your business activity from Dubai Economy and Tourism (DET).