Bank guarantee refund request
Applies to MOHRE via Tasheel for the refund of your establishment's bank guarantee.
How it works
- 1
Documents
You
- 2
Reviewed by MARIO E.G.S.H AI
MARIO E.G.S.H AI
- 3
Submitted at Tasheel
Runner at MOHRE
- 4
Permit issued
MOHRE
Documents required
Proof that the worker's work permit was cancelled
copyProof the worker left the country (exit record), or of transfer to a new employer
in some casescopyOnly if: Worker left the UAE or moved to another employerDeath certificate and proof the body was repatriated or buried in the UAE
in some casescopyOnly if: Deceased workerEstablishment statement that all the worker's rights and dues have been paid
copy
Conditions, time and validity
- MOHRE's four refund cases: the worker's permit is cancelled and the worker has left the country; the worker died and the body was repatriated or buried in the UAE; the worker transferred to a new employer; or any other case where the employer proves cancellation of the permit and payment of the worker's dues.
- For an employment agency: no restrictions or unpaid fines, and all the agency's obligations fulfilled.
- Processing time
- Agency guarantee refund: 1 working day (MOHRE card). Worker guarantee: no official time found; the bank release can take longer.
- Validity of the result
- Once approved, MOHRE issues a return receipt for the guarantee; the guarantee for that worker ends.
- Where it is applied for
- MOHRE website and smart app, business service centres (Tasheel) and Tawseel; the centre submits it for you through Tasheel.
Steps at the authority
- Make sure the worker's permit is cancelled and the worker has left, transferred, or been paid in full.
- We file the refund request through Tasheel with the proof.
- MOHRE approves and issues the return receipt; the bank then releases the guarantee.
Tips that save you a trip
- Since 2022 new hires can be covered by the workers' protection insurance instead of a guarantee; only guarantees actually deposited can be refunded.
Common reasons for rejection or delay
- The worker still has an open complaint, absconding report or unpaid dues.
- A court ruling ordered the guarantee to be paid to the worker.
Questions and answers
How much is the bank guarantee per worker?
Under Ministerial Resolution No. 318 of 2022, at least AED 3,000 per worker if the establishment chose the guarantee option; the alternative is an insurance policy.
Checked by the MARIO E.G.S.H team on 2026-10-08. Rules can change at any time; our consultant confirms the details for your case.
Official sources
- MOHRE news (9 Aug 2022) - Ministerial Resolution No. 318 of 2022 on bank guarantees and employees' protection insurance
- MOHRE - Employment Agency's Bank Guarantee Refund
- MOHRE (archived card, 2021) - Bank guarantee liquidation
- UAE Legislations: Cabinet Resolution No. (37) of 2022 amending Cabinet Resolution No. (21) of 2020 on MOHRE service fees (official fee tables, in force from 1 June 2022)
- UAE Legislations: Cabinet Resolution No. (18) of 2022 on the classification of private-sector establishments, Article 8 (AED 3,000 bank guarantee or insurance per worker)
Legal basis
Federal Decree-Law No. 33 of 2021 on the Regulation of Labour Relations and its Executive Regulations; Ministerial Resolution No. 318 of 2022 on bank guarantees and the employees' protection insurance scheme
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