Lost passport or Emirates ID: police certificate and replacement

Step 1 – Dubai Police lost item certificate: apply on the Dubai Police app, website (dubaipolice.gov.ae), a Smart Police Station or a police station. Dubai Police lists a fee of AED 50 plus AED 20 knowledge and innovation fee, and an extra AED 100 if applied in person at service centres. For a lost Emirates ID no documents are required; for a lost passport a passport copy helps (if you have none, ask your embassy first). Help line: 901.

Lost passport: 2. Take the police certificate to your embassy or consulate for a new passport or emergency travel document. 3. Move your residence to the new passport: GDRFA Dubai 'Amendment of residence permit data' (Dubai) or ICP 'Amendment of Residency Permit Data' (other emirates). See the passport renewal topic.

Lost or damaged Emirates ID: - u.ae and ICP's card-holder duties say a lost card must be reported within 7 days; ICP asks the same (within 7 days) for a card damaged so that it cannot be used. - Apply to ICP for 'Issue Replacement for lost / damaged ID Card' (website, app, typing centres or customer happiness centres). ICP lists AED 300 plus AED 100 smart-services fee, about 5 days; urgent service (AED 150) only at ICP centres. The new card has the same validity as the lost one.

What to do: report quickly, keep the certificate number, and keep scans of your passport, visa page and Emirates ID in a safe place. If a found document is returned to you after reporting, tell the authority so the record is updated.